Money-back Guarantee Policy

Cento stands by the quality of its digital health programs with a 7-day Money-Back Guarantee. At Cento, we want you to feel confident and satisfied with every digital health program or piece of content you purchase. If our product doesn’t meet your expectations, you can request a full refund within 7 days of purchase – no questions asked. This Money-Back Guarantee applies exclusively to our eligible digital products, giving you peace of mind when trying our wellness solutions.

1. COVERED PRODUCTS (DIGITAL PRODUCTS ONLY)

Our Money-Back Guarantee only applies to digital products you purchase from Cento. This includes one-time purchases of our online health programs and digital wellness content. In summary, eligible products covered by this guarantee are:

• Digital Health Programs and Courses: Any Cento wellness program, course, or digital content module purchased through our platform (e.g. online coaching programs, self-guided courses, or downloadable guides).

• One-Time Digital Purchases: Standalone digital content or tools that are bought outright (not part of a recurring subscription).

If you bought a digital product from Cento, it is likely covered under this guarantee, unless it falls under an excluded category (see below).

2. EXCLUSIONS (WHAT'S NOT COVERED)

Certain products and services are not eligible for the 7-day money-back guarantee. Notably, this policy does not apply to:

• Subscriptions or Memberships: Ongoing subscription services, recurring membership fees, or any auto-renewing plans are excluded from this guarantee (they may be governed by separate cancellation terms). Note: If you are on a free trial period, you may cancel at any time before the trial ends and you will not be charged.

• Live Coaching Sessions or Services: Any live, one-on-one coaching sessions, group coaching, or similar real-time services are not covered by the money-back guarantee.

• Physical Goods or Merchandise: If Cento offers physical products (e.g. devices, supplements, merchandise), those tangible items are not covered under this digital product refund policy.

These exclusions are in place because they involve different cost structures or terms. They may have their own refund/cancellation policies as stated in Cento’s Terms & Conditions or at the point of purchase. Please review those terms for non-digital purchases.

3. 7-DAY NO-QUESTIONS-ASKED REFUND PERIOD

For any eligible digital product purchase, we offer a 7-day, no-questions-asked refund window. Here’s how it works:

• Full Refund if Requested Within 7 Days: If you are not completely satisfied with an eligible digital product, you may request a 100% refund of the purchase price as long as your request is made within seven (7) days of the purchase datehelp.zomunk.com. No justification is required – we truly mean no questions asked. (Of course, if you wish to share feedback on why it didn’t meet your needs, we welcome it, but that’s entirely optional and won’t affect your refund.)

• Calculation of the 7-Day Window: The 7-day period starts from the date and time you completed your purchase. For example, if you bought a program on January 10th at 3:00 PM, the refund guarantee is valid until January 17th at 3:00 PM.

• Requests After 7 Days Not Eligible: Refund requests made after the 7-day window will unfortunately not be honored under this guarantee. (However, you may still be subject to any rights under law or our general Terms & Conditions, but the special no-questions-asked guarantee will have expired.)

This 7-day guarantee is designed to give you ample time to try our digital content risk-free. We encourage you to dive into the program or content soon after purchase to decide if it’s right for you. If it’s not a good fit, just let us know within those first seven days and we’ll refund you in full.

4. HOW TO REQUEST A REFUND

Requesting a refund is simple. Just follow these steps within 7 days of your purchase:

1. Contact Us via Email: Send an email to hello@centocare.com from the email address you used to sign up or purchase the product. For fastest handling, please use a subject line like “Refund Request – Cento Purchase”. This helps us identify your request quickly.

2. Include Key Purchase Details: In your refund request email, please include information that will help us locate your order. This should include: your full name, the email address associated with the purchase, the date of purchase, and the name of the digital program or content you bought. If you have an order confirmation number or receipt, feel free to include that as well. (Don’t worry if you can’t find an order number – your name, email, and purchase date are usually enough for us to find your transaction.)

3. No Need for a Reason (Optional Feedback): You do NOT need to explain why you want the refund – remember, it’s no-questions-asked. We will honor all valid requests within the 7-day period. However, if you’re comfortable sharing, we welcome feedback on what didn’t meet your expectations or how we could improve. This feedback is optional and will have no impact on approving your refund.

Once you’ve sent your email request, our team will review the details (to confirm eligibility, purchase date, etc.) and then process the refund as described below. We may reach out if we need any clarification about which order you’re referring to, but we will not challenge your reason for asking. As long as the request is within 7 days of purchase and the product is eligible, your refund will be granted.

5. REFUND PROCESSING AND TIMING

After we receive your refund request and verify that it’s within the 7-day window and meets the criteria, here is what you can expect:

• Refund Method: We will issue your refund to the original payment method you used. That means the money will go back to the same credit card, debit card, PayPal account, or other payment source that you initially paid with. (This is for security and compliance reasons – we can’t, for example, send the money to a different card or a different person.)

• Processing Time: Refunds are typically processed by us within 7 business days of your request being approved. In many cases it may be even quicker, but to be safe, please allow up to seven business days for processing. We will send you a confirmation email once we have processed the refund on our end.

• Bank/Credit Card Timelines: After we process the refund, your bank or credit card issuer might take additional time to post the money back to your account. This is usually a few extra days, depending on the bank. (Most refunds show up within 3–5 business days after we process it, but some banks or credit cards can take a full billing cycle to reflect the credit.)

• Full Amount: If approved, you will receive 100% of the price you paid for the digital product. We do not charge any restocking or processing fees for valid refunds under this guarantee. The only amounts we wouldn’t refund would be any third-party fees that are non-refundable by their nature (for example, if a payment processor deducted a non-refundable transaction fee, or foreign exchange fees by your bank – those are outside of our control). However, in almost all cases, you should see the full purchase price returned on your statement.

We strive to make the refund process as quick and hassle-free as possible. If you have any questions or don’t see the refund on your account after the expected time, please reach out to us at hello@centocare.com and we will help sort it out.

(Note: If, for some reason, a refund to the original payment method is not possible – for example, if that account is closed – we will work with you on an alternative solution, such as a refund to a different card or via another payment service. Our goal is to make sure you get your money back.)

6. FAIR USE OF THE GUARANTEE (PREVENTING ABUSE)

Our 7-day Money-Back Guarantee is intended to ensure that every customer has a risk-free opportunity to try Cento’s digital health content. While we stand by a no-questions-asked approach, we also have a fair use policy to prevent any abuse of this generous guarantee. In plain terms, Cento reserves the right to decline a refund request if we find that a customer is attempting to unfairly exploit this policy.

Examples of situations that may be considered abuse of the refund policy include:

• Serial Refunds or Repeat Misuse: If we notice a pattern where the same customer purchases multiple programs and requests a refund for each one, or otherwise repeatedly uses the content and then asks for money back every time, we may consider this an abuse of the policy. The money-back guarantee is meant to cover an occasional purchase that didn’t meet your expectations – it is not meant to be a way to get free access to all our content.

• Continued Use After Refund: When a refund is granted, your access to the digital product will be terminated as part of the refund process. If a user attempts to continue accessing or using the program content after receiving a refund (for example, by saving content offline, sharing downloaded material, or otherwise retaining benefits of the product without payment), that is considered misuse of the service. In such cases, we reserve the right to deny the refund or, if the refund was already issued, to take appropriate action to prevent further unauthorized use (such as disabling your account).

• Violation of Terms & Conditions: If your conduct in relation to the product purchase violated our Terms & Conditions – for example, sharing your login with others, attempting to resell our content, or any form of fraud – we are not obligated to honor the money-back guarantee. Abuse of our platform or breach of our Terms may forfeit your eligibility for refunds. (Serious cases could also lead to account termination, per our Terms of Service.)

• Our Promise: In almost all cases, if you are a paying customer who tried a product in good faith and it just wasn’t for you, we will honor your refund request with no hassle. We only invoke the above exceptions in rare circumstances where someone is clearly taking advantage of the policy (which is very rare). Our aim is to be fair and reasonable: the guarantee is there to protect you as a sincere customer, and we will protect it from misuse to ensure it’s available for those who truly need it.

Cento reserves sole discretion in determining what constitutes abuse of this policy.* In any borderline situations, we will communicate with you to understand the situation. Our primary goal is customer satisfaction, not to refuse refunds – but we must also ensure the policy is not misused.

7. RELATION TO CENTO’S TERMS & CONDITIONS

This Money-Back Guarantee Policy exists alongside Cento’s main Terms & Conditions and does not replace or override those Terms. By purchasing a product from Cento, you are agreeing to both our standard Terms & Conditions and this Guarantee Policy, which should be read together as one overall agreement.

Key points to understand about how this guarantee interacts with our other terms:

• Terms & Conditions Still Apply: All the usual rules in our Terms & Conditions (the contract you agree to when you use our platform and services) remain in effect. This guarantee policy is intended to address our refund promise, but it doesn’t nullify other obligations or provisions in the Terms. For example, sections in the Terms & Conditions regarding acceptable use of our services, user conduct, liability limits, etc., still govern your use of our platform even if you invoke a refund.

• Dispute Resolution and Governing Law: Any disputes or claims arising from or related to this Money-Back Guarantee Policy will be handled according to the dispute resolution and jurisdiction clauses in our main Terms & Conditions. (In other words, this policy doesn’t change how or where legal disputes are resolved.) For instance, if our Terms & Conditions specify arbitration or a particular venue or governing law for disputes, those same rules apply to any issue concerning this refund guarantee. This guarantee is a policy we offer, not a separate legal contract overriding the Terms.

• No Impact on Statutory Rights: This policy is a voluntary customer satisfaction guarantee and is in addition to any legal rights you may have under consumer protection laws. It does not limit or replace your statutory rights. For example, if the law in your jurisdiction provides certain cancellation or refund rights, those remain intact. Our guarantee is meant to give you even more assurance on top of your basic legal rights, not take any rights away.

In case of any conflict between this policy and the Cento Terms & Conditions, the Terms & Conditions will take precedence to the extent of that conflict. (The idea is that this guarantee policy is meant to be consistent with our Terms, and we’ve written it to be in harmony with them.)

For full details on our platform’s terms, please refer to the Cento Terms & Conditions document. If you need help finding or understanding any part of those terms, let us know – we’re happy to clarify.

8. CHANGES TO THIS POLICY

We may update or modify this Money-Back Guarantee Policy from time to time as our business or legal requirements evolve. Cento reserves the right to change this policy at any time, without prior notice.

Here’s what that means for you:

• Policy Updates: If we make any material changes to the guarantee (for example, adjusting the refund window or changing which products are eligible), we will update the content of this page. The “Last Updated” date (if shown at the top of this policy) will change to reflect the revision date. New policy terms will apply to purchases made after the new policy goes into effect.

• No Prior Notice Required: While we may, on occasion, announce major changes via email or on our website, we are not obligated to provide advance notice of modifications. It’s a good idea to review this Guarantee page periodically to stay informed of any updatesmcboffin.com. We will always keep the latest policy available here.

• Your Continued Use Constitutes Acceptance: If you continue to use Cento’s services or make purchases after a policy update, that will indicate acceptance of the new terms. (If you ever disagree with an update, you still have the option to refrain from new purchases under the new policy terms, though we hope our updates will generally be positive or neutral for our users.)

Please note that changes will not be retroactive. If you bought a product under the old policy, the old policy’s terms would generally still apply to that purchase (we will honor the guarantee that was in effect at the time of your purchase). We typically won’t shorten your refund rights for an existing purchase – any change to the 7-day window, for instance, would apply to future purchases, not something you already bought.

9. CONTACT US

We’re here to help and to answer any questions you might have about this policy. If you have questions, concerns, or need assistance regarding the Cento Money-Back Guarantee or the refund process, please don’t hesitate to reach out:

• Email: hello@centocare.com

• Subject Line: (For faster service, include “Money-Back Guarantee” or “Refund Question” in your email subject.)

• What to Include: If you’re inquiring about a specific order or refund, please include your name, the email used for purchase, and the product name or order number in your message so we can find your information quickly.

Our customer support team will gladly clarify any part of this policy and guide you through the process. We value your trust and are committed to ensuring your experience with Cento is positive – before, during, and after your purchase.

Disclaimer: This Money-Back Guarantee Policy is designed for clarity and customer confidence. It is not a warranty or promise of specific results, but a customer satisfaction guarantee. Cento reserves all rights to interpret and apply this policy in good faith and in accordance with applicable laws and regulations. This policy does not waive or limit any rights Cento may have under the law or the Terms & Conditions, nor does it limit any legal remedies available to you as a consumer. By purchasing our digital products, you acknowledge that you have read and understood this policy. Thank you for choosing Cento – we appreciate your business and hope our programs contribute to your wellness journey!